Privacy policy
GrayCut respects your privacy. This policy describes how we collect, use, and protect personal information when you visit graycut.com or commission a system through our ateliers.
We respect your privacy
GrayCut safeguards the privacy of our clients and website visitors. “Personal information” means data that identifies you — name, email, address, order details, consultation photos, and similar.
What we collect
- Contact and account details you provide at checkout or consultation.
- Commission specifications: shade, base, measurements, delivery address.
- Communications with the atelier (email, forms, appointment notes).
- Technical data: IP address, browser, pages visited, cookie preferences (see footer).
How we use your information
We use personal data to fulfil orders, provide colour matching and atelier support, improve our services, send transactional messages, and — with your consent — marketing. We do not sell your personal information.
Disclosure
We may share data with service providers (hosting, payments, shipping, analytics where consented) under contract, or when required by law. A change of control of our business may include transfer of client databases as permitted by law.
GDPR (EEA / UK)
Where applicable, we process data on lawful bases including contract, legitimate interests, and consent. You may access, correct, delete, restrict, or object to processing, and withdraw consent for marketing or non-essential cookies. Contact STUDIO@GRAYCUT.COM to exercise your rights.
Security and retention
We use appropriate safeguards; no method of transmission is fully secure. We retain data only as long as necessary for the purposes above or as required by law.
Changes
We may update this policy from time to time. The current version is always published on this page.